Upgrading your subscription

Upgrading your plan gives you access to more features, higher AI token limits, and more storage. The steps differ depending on your current plan. Find your situation below.

Upgrading from the Free plan

Use this path if you're currently on the Free plan and want to move to a paid plan.

1. Click your workspace avatar below the Kittl logo in the upper-left corner.
2. Go to Team Settings > Plan & Billing.
3. Click Upgrade and select the plan that fits your needs (Pro, Expert, or Max).
4. Choose your billing frequency (Monthly or Yearly). If you have a promo code, apply it here.
5. Add your payment method. 
6. Click Upgrade Now and complete the payment before leaving the page.

Changing your billing frequency

Use this path if you're on a paid plan and want to switch between monthly and yearly billing.

1. Click your workspace avatar below the Kittl logo in the upper-left corner.
2. Go to Team Settings > Plan & Billing.
3. Click Manage Subscription.
4. Choose between monthly or yearly billing and follow the prompts to confirm.

Upgrading to a higher tier

Use this path if you're already on a paid plan and want to move to a higher tier.

1. Click your workspace avatar below the Kittl logo in the upper-left corner.
2. Click Upgrade to Expert if you're on the Pro plan, or Upgrade to Max if you're on the Expert plan.
3. Follow the prompts to confirm your upgrade.

Common questions

Can I downgrade my plan?

Yes. You can move to a lower paid tier (e.g., from Expert to Pro) at any time. The change takes effect at the end of your current billing period. When downgrading from a higher tier to a lower tier, or from yearly to monthly billing, you'll receive a prorated credit for the unused portion of your current plan. This credit is applied to your next invoice.

If you'd like to go back to the Free plan, that works the same as cancelling your subscription. Learn how to cancel.

Will I lose my designs if I change plans?

No. Your designs are always safe when you change plans. They stay exactly where you left them. Your access to certain features and assets will adjust based on your new plan. For example, premium templates and high-res exports require a paid plan.

I switched to yearly billing but I'm still being prompted to upgrade when using AI.

Switching from monthly to yearly only changes how often you're billed. It doesn't change your plan tier or increase your token allowance.

AI tokens are tied to your plan tier, not your billing frequency. To get more tokens, you'll need to upgrade to a higher tier — for example, from Pro to Expert or from Expert to Max. Learn how tokens work.

I subscribed to a paid plan but I'm still being prompted to upgrade.

Two things to check. First, make sure you're logged into the correct account. It's easy to be signed into a different account than the one you upgraded. Second, check whether what you're trying to do is included in your current plan. If you've reached your plan's limit, you may need to upgrade to a higher tier.

I upgraded but my account still shows as Free.

This usually means you're signed into a different account than the one you upgraded. Sign out and sign back in with the email address you used at checkout. If you're in the right account and still seeing Free, contact our support team and we'll sort it out.

Can I get a refund if I upgrade by mistake?

Kittl plans are non-refundable, as outlined in our Cancellation Policy. Please contact our support team and we'll look into it.