Canceling a subscription

You can cancel your Kittl subscription at any time. No long-term commitment needed. Once cancelled, your plan stays active until the end of your billing cycle, so you can keep using all premium features until then.

How to cancel your subscription

Option 1: Cancel from billing information

1. From the home page, click your workspace avatar below the Kittl logo in the upper-left corner.
2. Go to Team Settings > Plan & Billing.
3. Click Billing Information to open the billing dashboard.
4. In the upper-right corner, click Cancel Subscription.
5. Follow the prompts to confirm.

Option 2: Cancel from manage your subscription

1. From the home page, click your workspace avatar below the Kittl logo in the upper-left corner.
2. Go to Team Settings > Plan & Billing.
3. Click Manage your subscription.
4. Find the Cancel Subscription button in the lower-left corner of the page.
5. Follow the prompts to confirm.

Before you cancel

• Cancel before your renewal date to avoid being charged for the next cycle.
• You can upgrade again at any time.

What happens after you cancel

• Your subscription stays active until the end of your current billing period.
• You'll keep full access to all premium features until then.
• When your billing period ends, your account moves to the Free plan.

Common issues

Can't cancel your subscription?

• Make sure you're logged into the correct account.
• If you don't see the Cancel Subscription button, check that you're on a paid account. It's easy to accidentally end up logged into a Free account instead.
• Try refreshing the page or switching to a different browser.
• Still stuck? Contact our support team and we'll sort it out.

Why am I still being charged after cancelling?

If you cancelled after your renewal date, the charge is for the billing cycle that was already in progress. Your subscription stays active until that period ends, and the payment covers that time.

To avoid future charges, cancel before your next renewal date. You can find that date in Plan & Billing.

If you think the charge is a mistake, contact our support team and we'll take a look.

I cancelled by mistake. How do I reactivate? 

Your cancellation doesn't take effect until the end of your billing period, so you can undo it right away.

Go to the home page and click Renew Subscription in the lower-left corner. Your plan will continue as normal.

Can I get a refund after cancelling? 

Refunds aren't generally provided, as outlined in our Cancellation Policy.

If you think there's been a billing error or another exceptional circumstance, contact our support team and we'll look into it.

Related articles

• Cancellation Policy